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Customer Service

  • Shipping & Delivery

    We ship your product as quick as we can. Normally we take less than 1 business day to dispatch order after confirm of your payment. The shipping cost is based on the product size and delivery location. Estimated shipping cost is available in shopping cart.

    Our warehouse is in Sydney. Delivery time is varied depending on the weight and size of product and also delivery location.

  • Privacy & Security

    We understand prvacy is important to everyone. Your personal information is only used for delivery. They keep in our secure server. We never sell customer information to 3rd party.

  • Returns & Replacements

    All our product has 6 months return to base warranty if not specified. Warranty only cover the fault of manufacturing. Buyer pay for the postage when send back to us to claim warranty replacement/repair. Once we received item, we will pass it to supplier. Our supplier will make decision to repair or replace it. We will pay for the postage when we send it back to buyer if we found a faulty on the returned good. If no faulty find on returned goods, labour cost and return postage will be charged to buyer.

  • Ordering

    We try to make as easy as possible for you to shop in TCDirect. We organize our product well in different categories such that you can easy to find them. We also have a search box on the top of page for you to looking for product.

  • Payment, Pricing & Promotions


  • Viewing Orders

    You can login to your account to view your order.

  • Updating Account Information

    You can login to your account to update information.

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